POLICIES

This Service Agreement ("Agreement") is entered into by and between Block Industries ("Company") and the customer ("Client") to govern the provision of services by Block Industries. By engaging with Block Industries, the Client agrees to abide by the terms and conditions set forth herein.

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1. Introduction
This Agreement defines the roles, responsibilities, and obligations of Block Industries and the Client. It ensures clarity and transparency in the relationship between the parties and outlines the framework for the delivery of services.

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2. Services Provided
2.1. Scope of Services:
Block Industries agrees to deliver the services as detailed in the specific service order, proposal, or agreement entered into by both parties. These services may include but are not limited to technical support, domain management, website hosting, and other digital solutions.

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2.2. Customization:
Services may be customized to meet the specific needs of the Client, as outlined in relevant documentation. Additional requests or modifications outside the agreed scope will require mutual agreement and may be subject to additional fees.

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2.3. Service Level Agreement (SLA):
Block Industries is committed to providing services in accordance with industry standards. Any performance metrics, response times, or deliverable deadlines will be defined in the applicable SLA or project documentation.

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3. Payment Terms
3.1. Payment Obligations:
The Client agrees to pay all fees and charges as outlined in the service order or invoice. Payments must be made promptly and in full unless alternative arrangements are agreed upon in writing.

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3.2. Payment Methods:
Accepted payment methods include credit cards, bank transfers, and other forms specified in the invoice.

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3.3. Late Payments and other fees:
Payments not received within the agreed timeframe may incur late fees or interest charges. Block Industries reserves the right to suspend or terminate services until outstanding amounts are paid.

*please see the graph at the bottom of this page for detailed fees.

 

3.4. Refund Policy:
Refunds, if applicable, will be processed according to the terms outlined in the service documentation. Certain fees, such as setup charges, may be non-refundable. By maintaining a saved payment method on your account, you provide implied consent for Block Industries to charge defaulted payments using that method.

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4. Dispute Resolution
4.1. Informal Negotiation:
The parties agree to first attempt to resolve any disputes, controversies, or claims arising from this Agreement through informal negotiation in good faith.

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4.2. Mediation:
If informal negotiations fail, the parties may pursue mediation as an alternative to legal action. The costs for mediation will be the sole responsibility of the Client, unless otherwise agreed in writing.

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4.3. No Legal Action:
The Client agrees not to initiate or participate in any legal proceedings against Block Industries without first exhausting all alternative dispute resolution methods outlined above.

 

5. Limitation of Liability
5.1. Liability Cap:
Block Industries’ liability for any claims, damages, or losses arising from this Agreement is limited to the total amount paid by the Client for the services in question.

 

5.2. Exclusion of Damages:
Block Industries is not liable for indirect, incidental, punitive, or consequential damages, including but not limited to loss of data, revenue, or profits.

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5.3. Force Majeure:
Block Industries is not liable for delays or failures in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, or governmental actions.

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6. Term and Termination
6.1. Agreement Term:
This Agreement remains in effect until terminated by either party.

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6.2. Termination by Notice:
Either party may terminate this Agreement with 30 days’ written notice.

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6.3. Post-Termination Obligations:
The Client is responsible for payment of all services rendered up to the date of termination. Both parties agree to return or destroy any confidential information upon termination.

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7. Confidentiality
7.1. Definition:
Both parties agree to treat all non-public, proprietary, or sensitive information exchanged during the Agreement as confidential.

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7.2. Exclusions:
Information already in the public domain or disclosed under legal obligation is excluded from confidentiality obligations.

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7.3. Duration:
The confidentiality obligations survive the termination of this Agreement and remain in effect for a period of five (5) years.

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8. Intellectual Property
8.1. Ownership:
All intellectual property created by Block Industries during the provision of services remains the exclusive property of Block Industries unless otherwise specified in writing.

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8.2. Client License:
The Client is granted a non-exclusive, non-transferable license to use deliverables solely for the purposes agreed upon in this Agreement.

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9. Governing Law and Jurisdiction
9.1. Applicable Law:
This Agreement is governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict of law principles.

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9.2. Jurisdiction:
Any disputes shall be resolved in the courts located in Georgia.

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10. Entire Agreement
This Agreement represents the entire understanding between the parties regarding the services provided by Block Industries and supersedes all prior agreements, representations, and negotiations.

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11. Amendments
This Agreement may be amended or modified at any time, with or without notice.

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12. Contact Information
For any questions, concerns, or clarifications regarding this Agreement, please contact:

Block Industries

Email: hi@blockindustries.group

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By engaging with Block Industries, the Client acknowledges and agrees to the terms outlined in this Agreement.

This policy outlines the procedures for handling devices left for repair, refurbishment, cleaning, or other services at Block Industries, with a focus on unclaimed devices, liability disclaimers, and handling of materials of an illegal nature.

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Scope
This policy applies to all devices left at Block Industries by customers, covering intake, storage, handling, and resolution for unclaimed or abandoned devices, as well as the identification and reporting of illegal materials.

 

Policy Details
1. Device Intake and Documentation

Customers must complete a Device Intake Form upon leaving their device, providing:

-Accurate contact details.

-Description of the device (make, model, serial number).

-Details of the issue or requested service.

-A list of any accessories provided (e.g., chargers, cases).

Customers will receive a receipt as proof of device drop-off.

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2. Materials of an Illegal Nature

Block Industries strictly prohibits the possession or storage of devices containing materials of an illegal nature, including but not limited to:

-Child pornography or other illicit media.

-Stolen software or digital property.

-Evidence of cybercrimes, hacking, or unauthorized access.

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During service, if illegal content or suspicious activity is identified:

-Work on the device will cease immediately.

-The incident will be reported to the appropriate law enforcement authorities.

-The device will be secured until further instructions are received from law enforcement.

Customers are required to ensure their devices are free from illegal content before submission.

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3. Device Storage and Security

Devices are stored in a secure, monitored location with restricted access.

Each device is tagged and logged for tracking and inventory purposes.

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4. Unclaimed Devices

Notification Process:

- Customers are notified upon service completion and are required to collect their device within 30 days.

- Block Industries will attempt to contact the customer three times over the next 30 days using the provided contact information.

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Storage Fees:

A storage fee of $5 per day will be applied starting on the 31st day after service completion.

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Abandoned Devices:

Devices unclaimed after 90 days from the service completion date will be considered abandoned.

Block Industries reserves the right to:

-Dispose of, recycle, or resell the device in accordance with local laws.

-Deduct unpaid service and storage fees from any proceeds generated by the sale.

-No compensation will be provided for abandoned devices.

 

5. Liability Disclaimer

Block Industries exercises due care and precaution in handling customer devices but is not liable for:

-Pre-existing conditions, defects, or damage not caused by Block Industries.

-Data loss. Customers are strongly advised to back up all data before submitting a device.

-Device theft, damage, or loss due to events outside of Block Industries' reasonable control (e.g., natural disasters, criminal acts).

-Any outcomes resulting from undisclosed illegal materials or activities.

 

6. Customer Consent

By submitting a device for service, customers:

Agree to the terms of this policy, including liability disclaimers and the process for unclaimed devices.

Affirm that the device is free of illegal content and agree to cooperate with law enforcement if illegal materials are discovered.

At Block Industries, customer satisfaction is our priority. However, please note that all sales are final, and we do not offer refunds. Instead, we offer store credit under specific circumstances.

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Key Points of Our Refund Policy:

1. No Refunds: We do not issue refunds for any purchases made. All sales are final.

2. Store Credit: Store credit may be issued at the sole discretion of Block Industries. This credit can be used toward future purchases and is valid for 12 months from the date of issue.

3. Eligibility for Store Credit: Store credit may be considered for:

   • Products that are defective or damaged upon receipt.

   • Orders of products or services that were not delivered as described (wrong item, size, or color).

   • Other unique situations evaluated on a case-by-case basis.

4. Process for Requesting Store Credit:

   • To request store credit, please contact our customer service team within 5 days of receiving your order.

   • You must provide proof of purchase and detailed information about the issue.

   • We reserve the right to inspect the product (or review service notes) before issuing store credit.

5. Business Discretion: The decision to issue store credit is made at the sole discretion of Block Industries. We reserve the right to refuse store credit requests that do not meet our criteria.

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By making a purchase with Block Industries, you agree to this refund policy.

For any questions or concerns, please contact our customer service team at hi@blockindustries.group.